Shipping Policy

Thank you for shopping with Living Swell! We take great care in preparing and packaging your order so your little piece of coastal happiness arrives safely.

U.S. Shipping — On Us!

We're delighted to offer FREE shipping on all current Living Swell products and sets within the United States.

There is no minimum purchase required.

Order Processing

Our products are prepared and packaged with care in small batches. Orders are processed during regular business days, excluding weekends and postal holidays.

Orders typically ship within 2–3 business days, of order being placed.

Free ground shipping typically takes 5-7 business days.

That means you can be enjoying your Living Swell products within 7 days of ordering, on average.

You'll receive a shipping confirmation email with tracking information once your order is on its way.

Delivery times vary depending on your location, carrier schedules, weather, and other circumstances beyond our control.

International Shipping

We offer a flat international shipping rate of $19.95 to destinations available at checkout.

Please note that international customers are responsible for any applicable customs duties, import taxes, or other fees imposed by their country that are not already collected at checkout.

International delivery times vary by destination and customs processing. Customs-related delays are outside our control.

Tracking Your Order

Once your package ships, we'll email your tracking information to the address provided at checkout.

A little tip: If you don't see your shipping confirmation, please check your spam, junk, or promotions folder. Occasionally, those helpful tracking emails take an unexpected detour!

Your confirmation email will come from support@youthserum.com

Multiple-Item Orders

Depending on the products purchased, your order may arrive in more than one package. For example, Beauty Bars may be packaged separately from Youth Serum to protect your items during shipping.

If your order ships in multiple packages, you may receive separate tracking notifications.

Shipping Addresses

Please double-check your shipping address before completing your purchase.

If you notice an error after ordering, contact us promptly at support@youthserum.com. We'll do our best to help before your order ships, although address changes cannot be guaranteed once processing or shipment has begun.

Damaged, Missing, or Incorrect Deliveries

We want your Living Swell order to arrive just as expected!

If your package arrives damaged, contains an incorrect item, or appears to be missing, please contact us at support@youthserum.com with your order number and a brief description of the issue.

Photographs are helpful for damaged shipments.

If tracking shows your package as delivered but you cannot locate it, please check around your delivery area and with other household members or neighbors. You can also contact the carrier for assistance.

If you're still unable to locate your package, reach out to us so we can help investigate.

Questions?

We're always happy to help with shipping questions.

Email: support@youthserum.com

Thank you for your support!

Peggy Hall
Founder, Living Swell